Forest Arrow – Privacy Policy (India)

This Privacy Policy explains how Forest Arrow (“Forest Arrow”, “we”, “our**”, or “us”) collects, uses, discloses, and protects your personal information when you access or use our website, mobile services, and related features (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Scope of This Privacy Policy

This Privacy Policy applies to all users in India who:

  • access the Forest Arrow website,

  • create an account (if applicable),

  • participate in gameplay, promotions, or communication with us, or

  • interact with our platform in any other way.

This policy complies with applicable Indian privacy and data protection regulations and general international best practices.

2. Information We Collect

We may collect the following categories of information:

2.1. Personal Identification Information

  • Full name

  • Date of birth

  • Gender

  • Government-issued ID (e.g., Aadhaar, PAN, passport)

  • Address and contact details

  • Account credentials

2.2. Financial and Transaction Information

  • Deposit and withdrawal data

  • Payment method details

  • Transaction history

  • Currency preferences

  • Billing details (but not full card numbers, which are processed securely by payment partners)

2.3. Technical and Device Information

  • IP address

  • Browser type/version

  • Device identifiers

  • Operating system

  • Usage data (pages visited, session duration, click patterns)

2.4. Gameplay Information

  • Bets, wins, losses

  • In-game activity

  • Bonus and loyalty activity

  • Responsible gaming-related limits

2.5. Communication Data

  • Emails, chats, and support requests

  • Marketing and feedback interactions

2.6. Cookies and Tracking Technologies

We use:

  • Strictly necessary cookies

  • Analytics cookies

  • Preference cookies

  • Marketing trackers
    (You can control cookie settings through your browser.)

3. How We Use Your Information

We use personal information only for lawful purposes, including:

3.1. To Provide and Improve the Services

  • Account creation and verification

  • Payment processing

  • Gameplay and platform functionality

  • Personalization of content and user experience

3.2. Legal and Regulatory Compliance

  • KYC verification

  • Anti-money laundering (AML) checks

  • Fraud detection and risk assessment

  • Compliance with Indian regulatory requirements

3.3. Customer Support

  • Responding to queries and complaints

  • Technical assistance

  • Service updates

3.4. Marketing and Communication

  • Promotional offers

  • Game updates

  • Newsletters (optional)

(Users may opt out of marketing communications at any time.)

3.5. Security and Protection

  • Account protection

  • Detecting suspicious behavior

  • Preventing unauthorised access

  • Platform monitoring and analytics

4. Legal Basis for Processing

We process personal data based on the following lawful grounds:

  • User consent

  • Contractual necessity to provide gameplay and services

  • Legitimate interest, such as improving security or user experience

  • Legal obligations, including AML/CTF requirements

5. Disclosure of Information

We may share your information with:

5.1. Service Providers and Partners

Trusted third parties who support:

  • Payment processing

  • Identity verification

  • Analytics

  • Hosting and security

  • Customer service tools

5.2. Regulatory and Law Enforcement Authorities

When legally required for:

  • AML/CTF reporting

  • Fraud investigations

  • Court orders or regulatory requests

5.3. Corporate Transactions

In case of merger, acquisition, or business restructuring.

We NEVER sell your personal data to third parties.

6. International Data Transfers

Your data may be stored or processed in countries outside India.
Where applicable, we ensure:

  • secure transfers,

  • data encryption, and

  • compliance with international data protection standards.

7. Data Retention

We retain personal information only for as long as necessary for:

  • legal compliance,

  • AML reporting periods,

  • resolving disputes,

  • maintaining business records,

  • providing the Services.

KYC and transaction records may be retained for 5–7 years as required by law.

8. Security Measures

We implement:

  • Data encryption (in transit and at rest)

  • Firewalls and intrusion detection

  • Multi-factor authentication

  • Access control management

  • Regular security audits

  • Fraud monitoring systems

Despite these protections, no online platform can guarantee 100% security.

9. Your Rights

Subject to applicable laws in India, you may have rights to:

  • Access your personal data

  • Request correction or updates

  • Request deletion where legally permitted

  • Withdraw consent

  • Opt out of marketing

  • Restrict or object to certain processing

  • Request a copy of your data (data portability)

To exercise your rights, contact us via the details below.

10. Cookies Policy Summary

When using our Services, cookies may be placed on your device to:

  • Enable essential functionality

  • Improve performance

  • Analyse usage

  • Deliver personalised content

You may disable cookies, but some features may not function properly.

11. Links to Third-Party Sites

Our website may contain links to external platforms.
We are not responsible for the privacy practices of third-party websites.

12. Children’s Privacy

Forest Arrow is intended only for users aged 18 and above.
We do not knowingly collect information from minors.
Users under 18 must not use our Services.

13. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
Changes take effect when posted on this page.
We encourage users to review the Policy regularly.

14. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us: