Forest Arrow – Responsible Gaming Policy (India)

 

Forest Arrow is committed to providing a safe, fair, and responsible gaming environment for all players in India. This Responsible Gaming Policy outlines our principles, tools, and support systems designed to help users enjoy our Services responsibly and prevent gaming-related harm.

1. Our Commitment

We believe gambling should be a form of entertainment, not a source of financial or personal stress.
Forest Arrow is committed to:

  • Promoting safe and responsible gaming habits

  • Preventing underage access

  • Supporting users who may be at risk of gaming-related issues

  • Complying with applicable Indian laws and international responsible gaming standards

  • Implementing fair play and transparency

  • Providing tools and support to help players stay in control

2. Underage Gaming Prevention

Forest Arrow is strictly for users 18 years of age and older.
To prevent underage access, we may:

  • Request proof of identity

  • Perform age verification checks

  • Suspend or terminate accounts with inaccurate age information

Parents and guardians are encouraged to:

  • Monitor device usage

  • Use parental control tools or filters

  • Contact us immediately if they suspect a minor is using our platform

We do not knowingly collect or store data of minors.

3. Staying in Control – Principles of Responsible Gaming

To maintain healthy gaming habits, we encourage players to:

  • Treat gaming as entertainment, not a source of income

  • Set personal budgets and stick to them

  • Avoid chasing losses

  • Never borrow money to gamble

  • Take regular breaks

  • Keep track of time and spending

  • Avoid gaming when stressed, tired, or under the influence of alcohol

If gaming stops being fun, please consider taking a break or using our self-exclusion tools.

4. Player Protection Tools

To help players manage their activity, Forest Arrow provides a set of optional user-controlled tools:

4.1. Deposit Limits

Players can set daily, weekly, or monthly deposit limits.
Once applied, limits cannot be increased until the cooling-off period has passed.

4.2. Loss Limits

Users may set a maximum amount they are willing to lose over a chosen period.

4.3. Session Time Limits

Players can choose a maximum duration for each login session.

4.4. Reality Checks

Periodic pop-ups remind players of:

  • Time spent

  • Amount wagered

  • Current balance

4.5. Cooling-Off Periods

Temporary account suspensions ranging from 24 hours to 30 days.

During this period, users cannot access their account or deposit funds.

4.6. Self-Exclusion

Players can request long-term or permanent exclusion.
During self-exclusion:

  • Account access is disabled

  • All marketing messages are stopped

  • Outstanding balances (if any) are paid according to policy

  • Reopening the account requires formal verification and waiting periods

5. Identifying Problem Gaming

Gaming may become harmful when it begins to interfere with daily life.
Signs of problem gaming include:

  • Spending more money or time than intended

  • Feeling unable to stop playing

  • Prioritizing gaming over work, family, or responsibilities

  • Chasing losses or gambling to escape stress

  • Borrowing money to gamble

  • Feeling guilt, frustration, or anxiety about gaming

  • Hiding gaming activity from others

If these signs feel familiar, seeking help early is important.

6. Support and Assistance

If you feel your gaming is becoming a problem, Forest Arrow encourages you to:

  • Use our limit-setting tools

  • Request a cooling-off period or self-exclusion

  • Reach out to support organizations (see below)

  • Contact our customer support team for guidance

Support Services (India & International)

While India currently has limited formal gambling support organisations, the following global resources offer confidential help:

These organisations provide free advice, chat support, and self-help tools.

7. Preventing Fraud and Unfair Play

Forest Arrow is committed to protecting users from unfair practices by:

  • Monitoring for fraud, collusion, and irregular betting

  • Ensuring game fairness through certified RNG technology

  • Providing transparent rules and payout information

  • Cooperating with regulators and law enforcement when required

We reserve the right to investigate unusual player activity in line with our AML, KYC, and Security Policies.

8. Advertising and Marketing Standards

Forest Arrow follows responsible marketing guidelines:

  • No targeting individuals under 18

  • No misleading or exaggerated claims

  • No promoting gambling as a solution to financial problems

  • No messaging that encourages excessive play

  • Clear disclosure of bonus terms

Users may opt out of marketing communications at any time.

9. Staff Training

Our customer support and compliance teams undergo regular training on:

  • Responsible gaming practices

  • Identifying at-risk behavior

  • Supporting users who seek help

  • Legal and fair play requirements

  • Data protection and user privacy

10. Your Responsibilities

Players must:

  • Monitor their own gaming behavior

  • Use tools provided for responsible gaming

  • Ensure no third party (especially minors) accesses their account

  • Provide accurate and up-to-date information

  • Seek help promptly if they believe they are developing gaming-related problems

11. Changes to This Policy

Forest Arrow may update this Responsible Gaming Policy to reflect new laws, best practices, or platform improvements.
Any changes will be posted on this page with a new “Last updated” date.

12. Contact Us

If you have questions, concerns, or wish to activate responsible gaming tools, please contact